Questions

FAQ: Frequently Asked Questions

• What is included in the price of a travel voucher?
• What documents are needed to boost travel voucher?
• What cards are accepted for payment by credit card?
• Can I pay with credit card the reservation to another person?
• How do I find out where and when the car starts?
• It is possible to climb in the car after the time specified ?
• Should the flight number be communicated?
• Can I pay when I boarded the car?
• What currency can I use to pay?
• Can you cancel the transfer voucher?
• It can recover the cost of the ticket in case of cancellation ?

What is included in the price of a travel voucher?

Travel ticket price includes the transfer of the place of embarkation to the required destination. During transfer passengers benefit from free wi-fi internet access, audio-video and high standard comfort .

What documents are needed to boost travel voucher?

Each passenger who wishes to be boarded must have boarding pass ( voucher ) and ID (identity card or passport ). To buy voucher boarding passengers have the following options :

• From agency located in Constanta , Bd . Alexander Lapusneanu No.1 Culture House Constanta.
• Can I book directly on our site , direct-aeroport.ro , entering all required data , performing card payment, the passenger can list their voucher and present it at check driver.
• Voucher can be purchased directly from the driver.

What cards are accepted for payment by credit card?

We accept any Visa or Mastercard and other card types accepted by Raiffeisen Bank.

* The agency may pay both cash and card

The driver ** cash payment only.

Can I pay with credit card the reservation to another person?

You can pay through the site w.w.w.direct-aeroport.ro card completed by another person but your boarding pass must be the person to be transferred.

How do I find out where and when the car starts?

24 h before each passenger will be notified by phone, post or mail the date , time and place of embarkation.

It is possible to climb in the car after the time specified ?

If the passenger finds a flight delay or delay let us know as soon as possible by phone or email , in order to optimize immediate transfer. In this sense communicated by the delay , the passenger will be reallocated immediately following transfer.

Should the flight number be communicated?

Yes we need to be communicated flight number and route , in order to provide a quality transport service for prompt from our passengers.

Can I pay when I boarded the car?

It is mandatory that ticket payment be made before or on the day of transfer.
Payment can be made at the latest, on boarding the car, to the driver.

What currency can I use to pay?

Payment can be made in RON, EUR, USD or GBP as follows:

• In EURO currency, you will have to pay 20 EURO/transfer;
• In USD currency, you will have to pay 25 USD/transfer;
• In GBP currency, you will have to pay 20 GBP/transfer;
• In RON currency, you will have to pay 80 RON/ transfer.

If payment is made by credit card , currency conversion is made to the banks involved in the transfer.

Can you cancel the transfer voucher?

Transfer Voucher can be canceled at least 5 days prior to embarkation . Passenger should writte us a request by mail for this purpose or to come in the Agency. The request must contain identification data, passenger route, car number, date and time of signing (all the data can be taken from the boarding pass) and the account number where the money should be returned. If that time limit stipulated above is not respected for annulment of embarkation, then will not be considered.

It can recover the cost of the ticket in case of cancellation ?

If passenger cancellation request made within the period stated above , it will receive the ticket money within 30 days