This Privacy Policy describes how S.C. DIRECT AEROPORT S.R.L. processes the personal data of users of the website www.direct-aeroport.ro, of persons who fill in the booking or contact forms, as well as of clients who use our transport services.
By using the website www.direct-aeroport.ro, by filling in the forms available on the site, by submitting a booking request or by contacting us by phone or e-mail, you confirm that you have read and understood this Privacy Policy.
1. The data controller
The controller of personal data is:
S.C. DIRECT AEROPORT S.R.L.
VAT No.: RO 45329225
Trade Register registration no.: J2023001329084
Registered office: Brașov County, Feldioara Village, Feldioara Commune, Brașovului Street, No. 18, Room 4, 1st Floor
Website: www.direct-aeroport.ro
E-mail: office@direct-aeroport.ro
2. What personal data we may collect
Depending on how you interact with the website or with our services, we may collect the following categories of data:
first name and surname;
telephone number;
e-mail address;
data regarding the booking made, including the route, date, time, boarding/drop-off place and other information necessary for providing the service;
information submitted through the contact form or by e-mail;
billing data, where applicable;
technical data such as IP address, browser type, device used, operating system, the date and time of accessing the website, the pages visited and other similar information collected through cookies or similar technologies;
video images, where the means of transport are subject to video monitoring, under the conditions of the law.
3. How we collect the data
Personal data may be collected:
directly from you, when you fill in the forms on the website, request a booking, or contact us by phone or e-mail;
automatically, through the browser or the device used to access the website;
from subsequent communications relating to the booking or the provision of our services.
4. Purposes of the processing
We process your personal data for the following purposes:
to take, confirm and manage bookings;
to provide the transport services requested;
to communicate with you regarding the booking, changes to the departure time, changes of route or other essential information concerning the contracted service;
to respond to the requests, questions, notifications or complaints you submit;
to issue tax documents and fulfill accounting and legal obligations;
to defend the rights and legitimate interests of the company;
to improve the website, our services and the user experience;
to send commercial information or offers, only if you have given your consent to this, where required;
to ensure the security of goods, vehicles, passengers and staff, including through video monitoring systems, where these are actually and lawfully used.
5. Legal grounds for the processing
The processing of personal data is carried out, as the case may be, on the basis of one or more of the following grounds:
the performance of a contract or taking the steps necessary prior to entering into a contract;
compliance with legal obligations incumbent on the controller;
the legitimate interest of the company, where it does not override the rights and freedoms of the data subject;
your consent, where this is required, in particular for commercial communications or for certain non-essential cookies.
6. Provision of data and consequences of refusal
In certain situations, the provision of data is necessary in order for us to process the booking and to be able to provide you with the services requested. For example, the telephone number and e-mail address may be necessary to confirm the booking and to contact you in the event of schedule changes.
In the absence of essential data, we may be unable to fulfill the request or provide the service requested.
7. To whom we may disclose your data
S.C. DIRECT AEROPORT S.R.L. does not sell your personal data to third parties.
The data may be communicated, to the extent necessary and justified, to:
providers of IT, hosting, website maintenance or electronic communication services;
payment processors, banks or providers of financial services, in the case of online payments or financial operations;
contractual partners involved in providing the requested service;
public authorities, institutions or authorized state bodies, where there is a legal obligation;
consultants, lawyers, accountants or other professional service providers, to the extent necessary.
All recipients of the data will have access only to the strictly necessary information and only to the extent that this is justified by the purpose of the processing.
8. Transfer of data
In principle, your data is processed in Romania and/or in the European Economic Area. If, in certain situations, a transfer outside the European Economic Area becomes necessary, this will be carried out only in compliance with the applicable legal conditions and with the implementation of adequate safeguards.
9. Data retention period
We keep personal data only for the period necessary to fulfill the purposes for which it was collected, as well as thereafter, if there are legal obligations relating to archiving, accounting records, the defense of rights in court or other legal requirements.
Data relating to bookings and tax documents may be kept for the period imposed by tax, accounting and commercial legislation. Data processed on the basis of consent will be kept until the consent is withdrawn, unless there is another legal ground for continuing the processing.
Images captured by any video monitoring systems, where these exist and are used, will be kept only for a limited period, proportionate to the purpose pursued.
10. Your rights
Under the conditions provided by the applicable legislation, you have the following rights:
the right to be informed;
the right of access to personal data;
the right to rectification of inaccurate or incomplete data;
the right to erasure of data, in the cases provided by law;
the right to restriction of processing;
the right to data portability;
the right to object to processing;
the right not to be subject to a decision based solely on automated processing, including profiling, where the legal conditions are met;
the right to withdraw your consent at any time, without affecting the lawfulness of the processing carried out prior to the withdrawal;
the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP).
To exercise these rights, you can contact us at the e-mail address office@direct-aeroport.ro.
11. Data security
We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, disclosure or unpermitted modification.
However, no data transmission over the internet and no IT system can be guaranteed to be completely secure. For this reason, although we make every reasonable effort to protect the data, we cannot guarantee the absolute security of information transmitted online.
12. Privacy of minors
Our website and services are not directly intended for minors. We do not knowingly collect personal data from minors without the involvement or agreement of the legal representative, where this is required by law.
13. Cookie policy
The website www.direct-aeroport.ro may use cookies and similar technologies to ensure the proper functioning of the site, to analyze traffic and to improve the user experience.
What a cookie is
A cookie is a small file, made up of letters and numbers, which is stored on the user’s device when they visit a website. Cookies do not contain software programs, viruses or spyware and cannot directly access the information on the user’s device.
What types of cookies we may use
The website may use, as applicable:
cookies strictly necessary for the functioning of the site;
preference cookies;
traffic analysis and measurement cookies;
marketing or advertising cookies, where implemented.
How we use cookies
Cookies help us to:
ensure the proper functioning of the website;
remember certain user preferences;
analyze how the site is used;
improve the content, structure and performance of the website;
display, where applicable, content or communications that are more relevant to users.
Cookies and personal data
Cookies do not directly identify a person in all cases, but some may lead to the processing of personal data, in particular when they are associated with other information or when they are used for analytics or marketing purposes.
Consent for cookies
Strictly necessary cookies may be used without prior consent, to the extent that they are indispensable for the functioning of the website. For analytics, marketing or other non-essential cookies, we will request your consent, through the cookie banner or the cookie preference management mechanism, where this is applicable.
How you can control cookies
You can accept, refuse or delete cookies from your browser settings or through the options available in the site’s cookie banner. Disabling certain cookies may affect the optimal functioning of the website.
14. Changes to the privacy policy
We reserve the right to modify or update this Privacy Policy periodically, in order to reflect legislative, technical or operational changes. Any modification will be published on this page.
We recommend that you consult this section periodically to stay up to date with the most recent version.
15. Contact
For any question regarding this Privacy Policy or to exercise your rights, you can contact us at:
S.C. DIRECT AEROPORT S.R.L.
E-mail: office@direct-aeroport.ro
Website: www.direct-aeroport.ro
