FREQUENTLY ASKED QUESTIONS
Most popular questions
Can I pay for a booking with someone else's card?
Yes, you can pay on www.direct-aeroport.ro with someone else’s card. However, the details filled in on the boarding ticket/voucher must be those of the person who will be taking the transfer.
What documents are required to collect the voucher?
Every passenger who wishes to board must have the boarding ticket (voucher) and an identity document (identity card or passport).
To obtain the boarding voucher, passengers have the following options:
Collection from the Constanța agency, Bd. Alexandru Lăpușneanu no. 1, inside the Constanța House of Culture.
Online booking at direct-aeroport.ro: enter all the requested details, pay by card, then print the voucher, which you present to the driver at boarding.
Which cards are accepted for card payments?
Any type of VISA or MASTERCARD card is accepted, as well as other card types accepted by Raiffeisen Bank.
At the agency, payment can be made both in cash and by card.
With the driver, payment is cash only.
How do I find out where the car leaves from and when?
For tickets booked online, at Direct Aeroport agencies or at partner agencies, the passenger receives the travel voucher and is required to check that the entered details are correct (date, time and boarding place).
For bookings made by phone through the Direct Aeroport Call Center, the operator provides all the booking details (date, time and boarding place). The booking remains active in the system from the moment it is registered and confirmed and is only changed at the passenger’s request.
Is it possible to board the car after the specified time?
If the passenger notices a schedule change or a flight delay, we ask them to notify us as soon as possible, by phone or e-mail, so that the transfer can be optimized immediately. Depending on the delay reported, the passenger will be reallocated to the next available transfer, subject to seat availability. The same applies to earlier rides.
The passenger’s seat is guaranteed on the ride for which they have a booking. For earlier or later rides, boarding depends on seat availability.
Is it necessary to provide the flight number?
Can I pay when I board the car?
Yes. Payment for the ticket must be made before or on the day of the transfer. Payment can be made, at the latest, at boarding, directly to the driver.
What currency can I use to pay?
Payment can be made in RON, EUR, USD or GBP. Payment in foreign currency is accepted in banknotes only; coins are not accepted.
Can the transfer voucher be cancelled?
Yes. The passenger can reuse the voucher if they inform the company at least 24 hours before the journey.
For a refund, the company must be informed at least 48 hours before the journey.
For reuse/cancellation, the passenger must provide the booking code or the booking details, so that it can be identified in the system.
Can the ticket cost be refunded if cancelled?
Yes. If the passenger has submitted the cancellation request within the time frame specified above, they will receive the value of the ticket within a maximum of 30 days from the date the request was submitted to our company.
